Payment & Prescription Policies

Payment Options

Payment is due at the time services are rendered. In order to focus on our patients’ needs, customer service and minimizing costs, we do not bill clients or offer any payment plans through our hospital.

We accept debit cards, all major credit cards (Visa, Mastercard, Discover, American Express) and cash. All credit card transactions must be signed in person by the owner of the card upon transaction.

We understand that emergencies and unforeseen illnesses happen. For this reason, BlueStar Animal Hospital accepts payments through CareCredit. CareCredit is a form of credit card accepted by most healthcare practices (including humans) from a third party (just like any other credit card). Application may be performed in hospital or online at: CareCredit application approval/denial is provided to the applicant instantly and, if approved, the CareCredit card may be used immediately for payment. Payment terms and conditions apply. Please see the CareCredit terms and conditions when applying.

Highlights of the CareCredit program:

  • Low Monthly Payments (3% of the Total Balance)
  • Interest Free For 6 Months
  • Determine Approval in a Few Minutes
  • No Annual Fee

Pet Insurance

Another popular option for your family and pet is pet insurance coverage. There are many pet insurance companies that provide many different plans and payment options, just like in human insurance. Bluestar Animal Hospital does not provide pet insurance or recommend any specific insurance, however a simple google search will bring up many pet insurance options for you and your pet.

We encourage reviewing multiple policies and selecting the best policy that fits for you, your pet, and your finances. Some well known pet insurance companies are:

  • Trupanion
  • Progressive
  • Nationwide
  • And many more…

Prescription Policy

Need a medication refilled? No problem! Give our office a call or text message to let us know and we will gladly refill any medications your pet needs. Please know that all prescription refills require veterinarian approval, and therefor depending on the medication, can take time to approve.

We ask that you call or text us 24 hours in advance for any medication refill requests. Some medications may need bloodwork or a recheck examination to ensure your pets safety for long term use. Most often, refills can be approved same day, however please understand sometimes that is not the case and that is why we ask for at least a 24 hour advance notice.

Please know that any prescription medication requires a current doctor-patient relationship, meaning our veterinarian must have performed a physical examination on your pet in the last 6 months to 1 year, depending on the medication being prescribed. We legally cannot provide any prescription medication to a pet that has not been examined by one of our veterinarians.

Please note that due to an increase in online prescription requests, there will be a $5 service fee added to all outside prescriptions approved. This is to cover the cost of staff time in received and communicating with the outside pharmacy, as well as veterinary time to ensure the outside pharmacy’s prescription is accurate and correct so your pet does not receive the wrong dose or medication.


Meet Dr. Venkat Gutta Bluestar Pet Hospital & Grooming

Dr. Venkat Gutta
Bluestar Pet Hospital & Grooming

At Blue Star Pet Hospital and Grooming, Dr. Venkat Gutta provides high quality and modern veterinary services to all your furry friends! At Bluestar, Dr. Gutta and his team are committed to providing your pets with both a full-service Veterinary Hospital and a modern grooming salon (St. Johns Location Only) for dogs and cats. Our topmost commitment is to provide your companion animals with high-quality medicinal care. Dr. Gutta strongly believes in treating your four-legged companions as family members and providing them with excellent veterinary care in a value-friendly manner. At Bluestar, we also believe that it is important to educate you, as a pet owner, and ensure that the unique needs of your pet and you are met at all times. Through Bluestar, Dr. Gutta and his team serve patients in Durbin Crossing, Jacksonville, St Augustine, St Johns, CR 210 and other areas. Whether it is pet vaccinations, surgery equipment, and techniques, advanced diagnostic testing or even flea and tick control products, we give you access to the best and most cutting-edge treatments and technologies At Bluestar, we believe that your pet is the STAR!

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I took my giant rough collie for grooming for the first time at Blue Star and thought there’s no way any groomer would be able to clean him up entirely. To my surprise and in just a few hours he looked magnificent!! I would highly recommend them. Great experience and reasonably priced.
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